Impact Report



Amber supports young homeless and unemployed people in crisis, providing them with a temporary home, a programme of support, and all the space and opportunity that they need to transform their lives.
This year has been a huge test for everyone at Amber – for the young people that we support and for Amber’s staff team. However, looking back over the last 12 months, it is wonderful to be able to reflect on how many young people were able to make really positive changes to their lives in what has been a very difficult time. We hope you enjoy reading the report.

From our 3 centres in Surrey, Wiltshire and Devon, we have delivered:

Hours of training, workshops and experience to develop skills for work

hours of support to develop the skills for independent living

hours of activity to support health, wellbeing and resilience

hours of opportunities and experiences to develop personal skills and interests

This resulted in:

Young people moving on




Into accommodation and employment


Into accommodation and education / training for employment


Into accommodation and having achieved a major goal, such as a Level 2 qualification

On leaving Amber, people moved into:

Private rented36%
Reconciled with family22%
Living with friends/partner5%
Supported accommodation32%
Accommodation – job/university/other4%
Social/local authority housing1%

Renee’s story

“If I hadn’t come to Amber I would probably be dead. I was rock bottom. It’s crazy how far you can come in a short period with the space, the time and the support from everyone here. I just want to say a huge thank you to the team leaders and the other residents. They’ve all been there for me, allowed me to be myself and re-discover who I am.”

Who do we support?

Age 17 – 24 years72%
Age 25 – 30 years28%





Immediately before joining Amber


left school with no formal qualification


with substance misuse problems


with a previous criminal conviction


with mental health diagnosis/ difficulties

Charlie’s story

“I am a very determined person and now have a goal to become a nurse. To start with I want to work with older people but then move on to working in hospitals or general practice. I am really pleased I came to Amber, without it I’d still be homeless, unemployable and in a bad place with my mental health”

Our approach

Although our work is flexible and tailored to each person, there are 4 key themes that our central to our approach.

1 Employment Readiness


of young people moved forward in the area of ‘motivation and taking responsibility,’ which are key to being ready for work.*
“ The first thing I did when I got to Amber was retake my Maths and English. That was something I never thought I’d be able to get done. In my induction they said, ‘What do you want to get out of life?’ And I said, ‘Go to Uni, but I haven’t got the grades.’ And a week into Amber I was enrolled into English and Maths GCSEs and I managed to pass both.”
Young person at Amber

2 Health and Wellbeing


of young people reported that they had maintained or had improved their emotional and mental health at Amber.*
“When I came here I was really depressed, like really depressed. But one night when I was outside I looked up and there were just so many stars. And I thought you know what, life’s not actually that bad. It can be alright.”
Young person at Amber

Independent Living


of young people moved forward with their ability to ‘manage a tenancy and accommodation.’
“ When I first came here, I didn’t know what I was going to do. I wasn’t confident on computers or with work. Cooking and doing other more practical things made me have confidence in myself to do other things… Cooking was a really big help. It gave me something to do other than sitting in a room doing nothing as I am a practical person.”
Young person at Amber

4 Personal Development


of young people moved forward with their ‘social relationships and networks’ whilst at Amber. *
“I’ve got my objectives pinned to my door. Every time I wake up in the morning I glance at my action plan to see if there’s something on it that I can get done during the day. It’s nice to have a goal for myself.”
Young person at Amber

* Source: Outcomes Star for Homelessness

Finance and fundraising

Charitable activities1,135,919
Investment and trading178
Total income2,333,034
Cost of raising funds173,627
Charitable activities2,176,585
Total expenditure2,350,212
Net Income(17,178)

For every  £1 we spent, 93p was on front-line support of young homeless and unemployed people

Cole’s story

“Before coming to Amber, I was apprehensive, but as soon as I got there, I knew that it was the support I needed. Amber gave me structure, it was brilliant. Yes, it kept me sober but it also gave me all the tools to sort myself out and motivated me to move on with my life.”

Our Patrons

Eddie Jordan OBE

Amber is a charity that is very close to my heart and I am delighted to be a Patron of such an important cause. The opportunities that we get in life can be a roll of the dice and many young people don’t get the support, care or opportunities that they need, which can lead some down the wrong path. That is where Amber makes a difference. We help young people to realise their potential so that they have the confidence and motivation to grab the opportunities that they have with both hands.

Joe Wicks MBE

I have been lucky enough to visit Amber’s Surrey centre a few times to meet the young people and the team after being introduced by my mum. I always leave feeling so inspired by the work and by the individuals who are turning their lives around. Being a child growing up in a family with experience of addiction and chaos, I am reminded just how important places like this are for people who need some love and support so I’m delighted to become a patron. Amber is a place that truly cares and wants to see people live a healthier and happier life. We both share this mission I hope my involvement can lead to even more people receiving help and support in the future.

The change – in terms of pride and self-worth – demonstrated by some of these young people is inspiring and sets them in good stead for the next chapter in their lives, which Amber staff will help secure.  Surrey County Council has been fortunate enough to recruit several Amber graduates, who have shown much resilience, compassion and professionalism within the workplace

Heather Ryder

Senior Public Health Lead, Surrey County Council

Thank you

“We are enormously grateful to everyone who has supported us over the last year. Amber has continued providing our unique service throughout the Covid-19 pandemic and we have been humbled by the support for some of the most vulnerable young people in society. We simply couldn’t do our work without your help.”

About Amber


For all young people to have a safe home, sustainable employment and healthy and fulfilling lives, regardless of their start in life


To provide a temporary home for homeless and unemployed young people in crisis, with the space, support, training, and opportunity they need to transform their lives


We will always be:


Barty Smith OBE (Chair)
Lucy Morris
Sir Nicholas Soames
Richard Oldfield OBE
Penny Marland
Steve Lyall

Follow us:

Ashley Court

Nr Chulmleigh
EX18 7EX
01769 581011
Bythesea Lodge
Bythesea Road
BA14 8HR

T 01225 759900
Farm Place
Stane Street
Surrey RH5 5NG
T 01306 627927
Copyright © Amber 2021. Charity Number: 1051388, Company Number: 03004111 Registered address: Ashley Court, Chawleigh, Devon EX18 7EX